As new means of communication continue to develop, privacy protection becomes crucial. We are committed to respecting the confidentiality of the personal information we collect.
This policy describes how we process and protect the personal information we collect through technological means (e.g., email or online). We follow these rules to safeguard your privacy and comply with our legal obligations.
Who is this policy for?
The rules described in this policy apply to you if we collect your personal information through technological means as part of our activities. For example, this policy applies to:
- If you contact us by email.
- If you fill out one of our online contact forms.
By using this site, you agree to this privacy policy.
- COLLECTION OF PERSONAL INFORMATION
With your consent (data voluntarily provided through forms), we collect the following types of information:
- Your name
- Your email address
- Your phone number
This personal data is obtained through forms and interactions between you and our website. We also use cookies and log files to collect information, as described below.
- RESPONSIBLE FOR PERSONAL DATA PROTECTION
Within the Hotel Motel Balmoral, the person responsible for personal data protection is NICOLAS MOORE. You can contact them via email at This email address is being protected from spambots. You need JavaScript enabled to view it., by phone at 418.341.0580, or by mail at 3625 Boulevard Frontenac Est, Thetford Mines, Qc, G6H 4G3.
- METHODS OF COLLECTING AND PROCESSING YOUR PERSONAL DATA
3.1 FORMS
Your personal information is collected through the following forms:
- Information request form
3.2 USE OF YOUR DATA
We use this information for the following purposes:
- Contacting you (to respond to your requests, comments, or questions)
- Managing the website (improving the experience for our visitors)
- With your consent, sending you offers, announcements by email
- Customer support
- For statistical purposes
3.3 DISCLOSURE AND RETENTION OF YOUR DATA
We will not use your personal information for purposes other than those specified at the time of collection, unless you expressly consent to it or the law requires it.
We will not rent, sell, or share your personal data with third parties, except with your consent and always for the purpose of addressing your requests.
We keep the personal data we collect from you for the duration necessary for our ongoing activities, including providing you with a service you have requested or complying with current legal, tax, or accounting obligations. Your personal data is kept in a way that allows us to identify you for as long as necessary to achieve the purposes for which we process your information, and they are not kept beyond these purposes, unless required by law.
Personal data that is no longer needed to achieve the identified purposes will be destroyed, deleted, or anonymized.
- LOG FILES AND COOKIES
Our website uses cookies to enhance your browsing experience. These cookies collect information such as your IP address, your device's operating system, the pages you visit, etc. You can configure your browser to block cookies, but this may affect your experience on the site.
We primarily collect the following data:
- Anonymous analytical data, such as source, browser used, and the number of page views. We use this data to improve our website.
We use tools like Google Analytics and remarketing to display ads based on your interests during your visit to our site. You can opt out of this information by following the procedure described in Google Analytics' privacy policy.
These files allow us to:
- Obtain anonymous statistics on site usage
- Enhance the quality of site content and performance
- REQUEST FOR ACCESS, RECTIFICATION, OR REMOVAL OF PERSONAL INFORMATION
5.1 RIGHT OF ACCESS
We also acknowledge your right to access, rectify, modify, or delete your personal information. You can exercise this right by contacting us in writing or by phone using the contact information provided above (point 2).
5.2 WITHDRAWING YOUR CONSENT
We offer you the option to object to the use of your personal information for certain purposes, as well as the right to withdraw your consent. To exercise these rights, you can contact us using the contact information provided above (point 2).
Here are the steps for processing a request:
- You must send a written request to the Person in charge of access and personal information protection. You can find their contact information in point #2;
- We will process your request within 30 days after receiving it;
- You will receive our response by email or phone call.
- SECURITY
The personal information we collect is stored securely. Those working with us are required to respect the confidentiality of your data.
To ensure the security of your personal information, we use measures such as SSL protocol, computer backups, user IDs/passwords, and firewalls. We strive to incorporate the latest technological advances to ensure the confidentiality of your transactions. However, as no method offers absolute security on the Internet, there is an inherent risk when transmitting personal information online.
- EXTERNAL SITES
Our site may contain links to external sites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies.
- UPDATES TO THIS PRIVACY POLICY
This policy takes effect as of October 18, 2023, and supersedes all previous versions. It may be modified as necessary and without notice.